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Casino Room

Casino Room welcomes its players at first sight with a very positive appearance. The colorful and bright colors invite you to play and make sure that you feel comfortable even before the first spin. Since a shiny facade is not everything today, our view in the following test report also applies to the remaining areas of the provider. In particular, the seriosity we have envisaged in order to warn against possible fraud or rip-off at an early stage. The good news first: the casino room is an absolutely reputable provider. We also looked at the remaining points of the offer and wanted to share the results here.

There is also little comment on the offer. There are numerous game machines and classic casino games to choose from, so that no boredom is guaranteed. Some of them are equipped with a progressive jackpot, which allows for profits of several million euros. Particularly interesting is the approach of customer support, which can be reached not only via the classic contact paths such as telephone or e-mail, but also with a live chat and a Skype customer service. Technically, the vendor can thus fully convince, only the design of the website is a little better.As mentioned in the introduction, the security and licensing of the company is once again highlighted. The casino is licensed and regulated by the Maltese Lottery and Gambling Authority so that fraud can be completely ruled out. The fact that the Casino Room is working seriously is also ensured by licensing the Curacaos government. The website contains all necessary information. At the same time, however, the sovereign appearance of the support underscores the honorable work at the casino.

According to our experience, the method that was also used for the deposit was paid in principle. This is due to the closed money cycle defined by the jurisprudence of the Maltese Lottery and Gambling Authority. At the same time, an identity check of the player is required for payments of more than 2,000. This can then be completed by a copy of the ID card or passport. A very clear indication of the serious operation of the casino is already apparent when the homepage is first accessed. The company does not keep up with its licenses and therefore presents to all visitors the logos of the Maltese Lottery and Gambling Authority as well as the Curacaos government. This means that at first glance it can be said that this is by no means fraud or rip-off. The casino is subject to strict regulations and regulations which ensure a transparent and fair gameplay. If these requirements are not met at any time, the license will be revoked. A small but not negligible factor, is the fact, Further references to a safe start point are then made clear on closer inspection. All contact addresses and company information are disclosed. At the same time, the provider also meets his obligations with regard to the prevention of addiction, for example, by having a comprehensive test for the self-assessment or rules of responsible play on the site.

In addition, each player is given his / her own functions, with which the game behavior can be determined. For example, the account can be blocked, which means that participation in the game operation is no longer possible. At the same time, the casino also refers directly to the cooperating relief organizations on its website, including GamCare, Gamblingtherapy and Gamblers Anonymous. When it comes to customer service, the CasinoRoom is always looking for diversity and modernity. The employees can be contacted in customer support, for example by telephone, e-mail, live chat and Skype. The German-language support is not always available, but the customer service can be used around the clock. In this regard, it is particularly practical that all available options can be displayed directly in the help area. However, it is not a German hotline, so that fees must be planned here.

The customer service is complemented by a comprehensive FAQ section. Players can search for the answers to the most common questions, and they will usually find them within a few seconds. Practical: Here you can simply enter a specific term, after which the entire FAQ area is then searched. This also speaks for the seriousness of the company. Visually, the provider does not include any major highlights. The website welcomes the visitors in an enlightening and friendly color, but the modern appearance is a little bit on the way. Overall, the presentation makes a rather aging impression, but under no circumstances the clearness is disadvantaged. Here, the focus is clearly laid on the essentials, which ensures fast navigation at all times. This is a plus point, which should be of great importance to beginners, as all information and options are quickly found.

The Casino Room app is an optimized web app that can be accessed from any mobile device. This does not require a download of a program because the contents are loaded directly in the browser. This has some advantages, because no free space is required. At the same time, however, minimally extended loading times must be accepted. Visually, there is no reason for criticism, because the intuitive design makes the navigation even on the go. The clear strengths of the casino are clearly in the portfolio and the new customer bonus. At the same time, the jackpots are also to be highlighted, with which you can achieve breathtaking profits. The new customer bonus can score especially with its amount of up to 500 euro. The requirements, however, should be a small task for some beginners. There are also positive points for the customer support, as this can be used around the clock. However, the German-speaking employees are not always available. With regard to seriosity, there are also no restrictions, Since the casino is equipped with a valuable license from Malta and Curacao. As a result, we can only make a recommendation and completely exclude fraud or rip-off in the casino room.